RETURN ELIGIBILITY

To request a return, please contact us within 14 days of receiving your order. Once your return has been approved, the item should be sent back within the applicable return period.

Returned items should be:

• Unworn and unused, other than reasonable inspection or trying on.
• Clean and free from marks, odours, pet hair, or damage.
• Returned with original tags and packaging where reasonably possible.
• Accompanied by your order number or proof of purchase.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty, misprinted, or you receive the wrong item, please contact us as soon as possible after delivery.

Please include your order number, a short description of the issue, and clear photographs where appropriate. We will review the issue and arrange a suitable resolution, which may include a replacement or refund.

MADE TO ORDER

Many Dub Life products are produced after an order is placed. Being made to order does not remove any statutory rights that may apply to your purchase.

However, products that have been personalised or customised specifically to your instructions may not be eligible for a change-of-mind return unless they are faulty, damaged, or not as described.

RETURN SHIPPING

For change-of-mind returns, customers may be responsible for the cost of returning the item unless otherwise agreed.

If the product is faulty, damaged, incorrect, or not as described, we will provide the appropriate resolution in accordance with applicable consumer rights.

We recommend using a tracked postal service when returning items, as Dub Life cannot be responsible for return parcels lost in transit.

REFUNDS

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

Where required by applicable consumer law, eligible standard delivery charges will also be refunded.

EXCHANGES & SIZING

If you need a different size or colour, please contact us before returning your item. Depending on stock and fulfilment availability, we may ask you to return the original product and place a new order.

Please check the size guide on the product page before ordering whenever possible.